Supporter Relations Manager

The School of St Jude is a charity funded school that provides FREE, high-quality education to over 1,900 primary and secondary students from the poorest communities in Arusha, Tanzania. This is made possible through the generosity of many people around the world. Sponsorship and Donations are a vital part of the ongoing success of St Jude’s, and every contribution is valued.

The School is currently seeking applications from creative, organised and enthusiastic individuals to lead their Supporter Relations Team. The Supporter Relations Team prides itself on producing engaging, informative and highly personalized communication to our extensive donors.

Key Responsibilities

• Developing communication plans for VIP donors, to be edited and approved by Founder
• Liaising with all relevant teams: Accounts, Sponsor Relations, Marketing, Visitors, Tertiary on a regular basis relating to communication to/from VIPs
• Reviewing and editing ALL VIP communications: aerograms, thank you letters, photos, videos, cards, gifts, etc.
• Familiarizing yourself with all of our major donors and their history
• Pulling and preparing various reports on a regular basis (financial, KPI, deliverables, etc.)
• Regularly discussing and developing donation allocation ideas based on the school’s needs, donation amounts and donor history
• Managing “special projects” and liaising closely with other fundraising teams-sponsorship, visitors, marketing, accounts academic and HR, so as to provide outstanding service to the supporters of the school. Special projects may be many, and vary throughout the year
• Continually thinking of ideas to improve communication with our VIP donors
• Regularly updating the database with all relevant donor information
• Liaising with Visitor Manager regarding itineraries and communication with ALL visiting VIPs
• Liaising with Sponsorship Manager regarding communication with VIPs who are sponsors
• Working with large groups who regularly visit the school
• Developing customized video scripts for VIP donors and working closely with team’s videographer to ensure quality and punctual delivery
• Regular meetings with St Jude’s Founder to discuss and input on all projects
• Educating all teams on VIP policies and procedures
• Attending monthly Business Managers meetings
• Developing reporting for donor foundations as needed by those foundations
• Mentoring Supporter Relations Assistant

Qualifications, Skills and Attributes:

• Diploma /University Degree in Community Development/Business Administration or any other relevant field
• 3 years of Management experience in working with an NGO
• Previous experience managing a team
• Previous experience in working in a mid to large sized NGO (preferably within the Donors/Sponsor Department)
• Exceptional creative writing, design and communication skills
• Strong inter-personal skills to work in collaboration with all other departments
• Outstanding organisational skills
• Excellent computer skills in Microsoft Office (MS Word, Excel, Access and Publisher a must)
• A strong commitment to the continued training of Tanzanian staff
• Exceptional attention to detail
• The ability to be flexible, extremely patient, personable and easygoing

How to apply

Complete the following:

•  A cover letter
•  A Curriculum Vitae
•  Completed application form PDF

and email the documents torecruitment@schoolofstjude.co.tz.